Will I be compensated in case of late delivery ?

My package was delivered late

Rest assured that your satisfaction is our priority, and we apologize for the late delivery of your package. For any claims, please contact your sender with whom the delivery service was arranged.

 

My package has not been delivered yet

• The delivery date has been postponed :

Did you receive an email informing you of a delay, or did you notice that your package tracking shows a change in the delivery date?

We sincerely apologize for this inconvenience and assure you that we are doing everything we can to deliver your package within the announced time frame. However, there may be occasions when we are unable to meet this commitment.

We thank you for your patience and invite you to track your package by visiting our website.
 

• My Chronopost package tracking hasn’t updated for several days :

If you notice that the status of your Chronopost package hasn’t updated for more than 48 hours (for packages within France), we invite you to contact our customer service so that an investigation can be conducted.

Please note that this timeframe does not include weekends and public holidays.
 

• My Shop2Shop package tracking hasn’t updated for several days :

The delivery time for your Shop2Shop package is 2 to 4 days (excluding weekends and public holidays). We appreciate your patience. For more information, please visit the dedicated website.